Refund & Cancellation Policy – Evynora Studio

 

Evynora Studio follows a strict no return and no exchange policy.

Refunds are applicable only under the following conditions:

 

1. 1. The product received is damaged, or

1. 1. The product received is incorrect / different from what was ordered

Mandatory Open-Box Video Requirement

 

• • To be eligible for a refund, the customer must provide a clear, continuous, unedited open-box video.

• • The video must show:
    

     

    • • The sealed package
    • • The shipping label
    • • The unboxing process
    • • The damaged or incorrect product clearly

• • Requests without an open-box video will not be accepted under any circumstances.

Reporting Timeline

 

• • The issue must be reported within 48 hours of delivery by emailing evynora3@gmail.com.

• • Claims raised after 48 hours will not be considered.

Refund Process

 

• • Upon verification, refunds (if approved) will be processed to the original payment method within 7 working days.

• • No refunds are applicable for reasons such as change of mind, size issues, color preference, or personal dislike.

Order Cancellation

 

• • Orders once placed cannot be cancelled.

Evynora Studio reserves the right to accept or reject refund requests based on verification of the above conditions.